Return Policy

Lumina NRG devices and attachments can be returned within 30-days of purchase, and Lumina NRG  Primers & Skin Care can be returned within 15-days. Refreshed Lumina NRG  devices and attachments are FINAL SALE and cannot be refunded unless received damaged. All Gift Cards are FINAL SALE and cannot be returned.

If you received your product damaged during shipping, please save the damaged box and product(s) and initiate a return.

We are only able to issue refunds for Lumina NRG  products purchased directly from If purchased from another retailer, please contact them directly for information on their return policy.

Please retain your proof of purchase, as it is required for all refunds and returns. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

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